100% amount needs to be paid for flight tickets in advance for issuance of tickets unless specified otherwise; if flight fare has increased / decreased by the time payment reaches us, then the same shall be borne by the client and the quotation would be revised accordingly.
Vouchers provided against the booking need to be verified by the customer and any discrepancy or non-inclusion of anything promised in writing by the sales rep (only on official emails) should be brought to notice within 24 hours from the date of receipt of the vouchers.
Any change in the itinerary / hotels / inclusions post booking must be recorded in writing between client and Green India Vacation. Any other form of communication regarding changes will not be entertained in cases of dispute.
All special requests like early check-In, late check-out, smoking room, non- smoking room, room with views, floors, king bed, twin bed, adjoining and / or interconnecting rooms are under hotel discretion and is strictly subject to availability. It can’t be guaranteed in prior by Green India Vacation.
Green India Vacation does not guarantee the hotels’ room services and food quality. However, in case of any concern, you may reach out to us immediately so that timely action can be taken.
Green India Vacation does not take guarantee for any services revoked from the hotel without prior notice. For meals included in the package, hotel menu is preset (on buffet basis) and specific choice of meal may not be available.
The itineraries are designed in a manner so that all the sightseeing / activities are covered within the stipulated time period. If any sightseeing / activity is missed due to extension of stay over the advised time-period at a particular destination, then Green India Vacation will not be held liable for the same.
Customers should take responsibility of their own luggage. Cab drivers do not provide porter services and cannot be held liable for any such loss.
Green India Vacation is not liable for any loss or damage of personal belongings like mobile, tab, laptop, ornaments, etc.
In case of non-compliance of payment terms, Green India Vacation reserves the right to cancel the booking at any point of time without any refund.
Refunds can only be given in case of inclusions mentioned in itinerary are not delivered. Refunds will not be given in any other case unless specified other wise.
If due to unforeseen circumstances, the customer has to pay for the inclusions already mentioned in the package, refund claim for the inclusions may be considered and refunded upon submission of proper receipts, provided this was pre-informed to Green India Vacation.
Cancellation amount will be calculated as per total booking amount whether we have received full booking amount or not. If you have paid only advance (part payment of total booking amount) then you have to pay rest of the amount in case of cancellation at any point of time.
Green India Vacation shall not be held liable for any impact due to change in original itinerary by the customer. Any amendments / additions to package (dates, inclusions, flights, and itinerary) post booking confirmation will be done as per cancellation policy of the original package and respective service providers. Customer has to bear the cost (if any) incurred due to this.
Expenses on accounts of any factor which Green India Vacation or the service provider in question could not even with all due care, foresee or forestall such as threat of war, riot, civil strife, industrial dispute, terrorist activity, natural calamity, fire, acts of God, adverse weather conditions, and all similar events. Green India Vacation shall not be liable for any losses made thereof.
In case local attractions are closed for maintenance / weather conditions / government orders / strike / curfew /natural calamity / any other unforeseen reasons, Green India Vacation will try its best to reimburse the appropriate amount against the same in case refund is possible. However, Green India Vacation is not obligated for the same and cannot be held liable against it.
Every hotel has its own standard check-in time varying from 10:00 A.M. to 02:00 P.M. Check-in time of the hotels would be standard unless specified otherwise. Clients are advised to followup with the hotel directly regarding early check-in or late check-out. It is strictly subjected to availability and may be chargeable by the hotel.
Some hotels request a credit-card deposit upon check-in to cover any incidental charges. Unused funds will be refunded upon check-out. Some hotels may accept a cash deposit in lieu but this cannot be guaranteed. It is the client’s duty to reverse the credit card charge on check out. All extras to be paid directly to the hotels / the service providers.
Most hotels do not allow unmarried / unrelated couples to check-in. This is at full discretion of the hotel management.
As a 3rd in a triple room, a roll away cot may be provided while as a 3rd in a double room, no bed or cot will be provided to the child below 12 years
Maximum 3 persons are allowed per room in most of the hotels. Hotels generally do not have air conditioner or fan due to favorable weather condition. Triple rooms are usually no larger than twin rooms.
It is mandatory to carry original valid photo identity card (Passport /Driving License / Voter ID card / Aadhar card) of all the travelers during the trip. Hotel may deny check-in if proper I’d proofs are not presented at the time of check-in.
Full Tour amount needs to be completed by the customer as per the schedule mentioned in the invoice & therefore, full payment has to be done minimum 25 Days before the start of Travel from India.
The full set of Travel & Tour Vouchers will be released to the customer 7 days before the travel date provided the full payment has been cleared as per the payment time frame above (25 days before travel date) with no dues or delays.
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